Rating debt collection agencies requires looking beyond marketing claims to verifiable performance metrics and operational capability.
Recovery rate by claim age (the single most important metric). Average time to first contact. Percentage of claims resolved at amicable stage. Client retention rate. Years of continuous operation.
Jurisdictional coverage matching your debtor locations. Native-speaking agents in key markets. Real-time case management technology. Documented escalation procedures. Local legal partnerships for litigation and enforcement.
Membership of FENCA (Federation of European National Collection Associations), ACA International, or national industry bodies. ISO certifications for quality management and information security. Awards and rankings from industry publications.
Request references from creditors in your industry. Ask specifically about: communication quality, reporting transparency, recovery rates, and responsiveness to escalation requests. The best agencies welcome scrutiny because their results speak for themselves.
Our debt recovery agency with over 21 years of experience provides: Business to Business Collections Services, Legal Debt Collections and worldwide Skip Tracing services.
