The debt collection industry includes excellent professional agencies and operators that are best avoided. Here's how to distinguish between them.
Established track record (20+ years in B2B commercial collection). Membership of industry bodies (FENCA, ACA International, national associations). Published recovery statistics by jurisdiction. Client references from comparable industries. Real-time technology platform with creditor access.
Contingency fee model (no cure, no pay) with transparent rate structures. Jurisdictional expertise demonstrated by naming specific procedures in each country. Native-speaking agents in key markets. Documented escalation procedures from amicable to legal collection.
Guaranteed recovery rates (no legitimate agency guarantees outcomes). Upfront fees before any collection activity. No case management technology. Vague jurisdictional claims without specific procedural knowledge. No industry memberships or certifications.
Check industry body membership. Request client references and contact them. Ask for a demonstration of the case management portal. Request sample reporting. Ask specific questions about legal procedures in the debtor's jurisdiction.
Our debt recovery agency with over 21 years of experience provides: Business to Business Collections Services, Legal Debt Collections and worldwide Skip Tracing services.
