The best agency for your business depends on your specific needs: claim jurisdictions, volumes, values, and industries. There is no universal best — only the best fit.
For International Claims
Look for genuine global coverage (90%+ of trade jurisdictions), native-speaking agents, cross-border enforcement expertise, and consolidated reporting. Ask: how many countries do you have local representatives in? What specific procedures do you use in the debtor's country?
For High-Volume Portfolios
Look for technology-driven processing, automated triage, portfolio analytics, and ERP integration. Volume discounts on commission rates. Dedicated account management.
For High-Value Single Claims
Look for senior collector assignment, legal expertise in the debtor's jurisdiction, asset tracing capability, and personal attention. Higher commission rates are acceptable for claims where the recovery amount justifies premium service.
For Specific Jurisdictions
Look for deep local expertise rather than broad international coverage. An agency specialising in German collection with Mahnverfahren expertise will outperform a generalist international agency for German claims.
Universal Criteria
Contingency fee model. Transparent pricing. Real-time case management portal. Documented recovery statistics. Established track record. Client references.