One mandate covers every EU member state plus the UK, Switzerland, and the smaller markets most agencies skip — Cyprus, Hungary, Estonia, the Czech Republic, and beyond. Local collectors and network attorneys, in the debtor's language, under the debtor's law. First results typically within 20 days.
We act for your creditor. Our client has instructed us to recover the above sum, now significantly overdue, together with the statutory interest and fixed recovery compensation to which it is automatically entitled under EU Directive 2011/7/EU on late payment in commercial transactions.
Full payment is required within seven days of the date of this notice. In the absence of payment or a written proposal acceptable to our client, we are instructed to proceed without further notice: registration of the incident with the relevant national credit bureaux, and referral to our local attorneys for filing before the competent court of your country, under whichever accelerated procedure it makes available.
Local counsel already holds the file.
This is the first page your debtor receives. Drafted under the law of their country, in their language, from an office established in their market — the version above is the English specimen. Hover the black bars: that's where your debtor's name goes.
These are the European markets most agencies skip — not because they're small, but because most firms don't bother building local relationships there. We do. Tap a country: see the first line your debtor receives, the legal instrument behind it, and what that country's law already grants you as a creditor.
"Dear Directors, we act for your creditor in respect of € ███,███, now due and owing. Payment is required within 7 days, failing which we are instructed to proceed…"
„Tisztelt Vezetőség, hitelezőjük képviseletében járunk el ███.███ € összegű lejárt tartozás ügyében. Felszólítjuk a fizetésre 7 napon belül…“
„Lugupeetud juhatus, esindame teie võlausaldajat nõudes ███ € tasumist. Nõuame makset 7 päeva jooksul…“
„Vážené vedení společnosti, zastupujeme vašeho věřitele ve věci pohledávky ve výši ███.███ Kč. Požadujeme úhradu do 7 dnů…“
«Шановному керівництву, ми діємо в інтересах вашого кредитора щодо заборгованості в розмірі ███ €. Вимагаємо оплати протягом 7 днів…»
« Madame, Monsieur, nous représentons votre créancier pour un montant de ███ ███ €. Nous vous demandons le règlement sous 7 jours… »
And every major EU economy besides: Germany, France, Spain, Italy, the Netherlands, Poland, Belgium, Austria, and the UK all have dedicated pages with full procedural detail. Every EU file also benefits from the statutory interest and recovery-cost compensation of Directive 2011/7/EU, and from cross-border instruments like the European Payment Order and Brussels I Recast enforcement — covered below.
Six offices worldwide, collectors and network attorneys covering more than 30 European jurisdictions, one dashboard. The arcs show active mandates moving between our markets.
European B2B collection runs on a shared EU floor — Directive 2011/7/EU grants every commercial creditor statutory interest and fixed compensation automatically, before any demand is even sent — layered with national fast-track instruments that vary by country. The playbook below applies everywhere from Lisbon to Tallinn.
Your file reaches a collector in the debtor's country within hours. First contact within 1–3 business days.
Moved, merged, gone quiet? Our local investigators confirm the active entity, its registered address, and its financial standing first.
Calls, letters, visits — in the debtor's language, citing Directive 2011/7/EU's automatic interest and €40 recovery cost from day one. Most files resolve here.
The delinquency is logged with the relevant national credit bureau. A damaged credit file usually costs a debtor more than the invoice itself.
Local attorneys use whichever fast-track instrument the jurisdiction offers: Mahnverfahren, injonction de payer, decreto ingiuntivo, platebí rozkaz, fizetési meghagyás, maksekäsu kiirmenetlus — or the cross-border European Payment Order.
Funds are wired with a full report. A no-cure-no-fee file closed without recovery costs you nothing.
Three models cover practically every European B2B file. The percentage depends on the debt's age, size, and jurisdiction. Court and attorney costs are budgeted and approved by you before anything is filed.
A flat-fee demand sequence in your name, invoking Directive 2011/7/EU's statutory interest and recovery cost automatically. Escalates only if the debtor stays silent.
Fee calculated on amounts actually recovered. Nothing upfront. Nothing on failure. Our economics only work if you get paid.
Court proceedings run by local attorneys when amicable pressure isn't enough. For urgency, our fast collection service; for disputed claims, attorney-led collection from day one.
Past that point, a European file needs what most in-house teams rarely have: fluency in the debtor's language and negotiating culture, standing relationships with local credit bureaus, knowledge of which of 30+ national procedures actually moves a given debtor, and attorneys ready to file the same week. A specialized agency turns a decaying receivable into cash, on a no-cure-no-fee basis, with industry desks for manufacturing, logistics, healthcare, aviation, marine and technology.
On a no-cure-no-fee basis: nothing upfront. The fee is a percentage of amounts actually recovered, disclosed in writing before your file is placed, and set by the debt's age, size, and jurisdiction. Under EU Directive 2011/7/EU, a fixed €40 recovery cost per invoice is also claimable directly from the debtor — reducing your net cost.
Amicable collection typically produces first results within 20 days. Legal files follow the local court's calendar — Hungary's notarial payment order and Estonia's electronic procedure can produce an enforceable title in weeks; contested cases in any country take longer.
More than 30 jurisdictions — every EU member state plus the UK and Switzerland, including markets most agencies skip: Cyprus, Hungary, Estonia, the Czech Republic, Ukraine, and Monaco.
We still cover it. Cosmopolite works across the whole of Europe; some markets simply don't have a standalone page yet. Place the file and we'll confirm coverage and the applicable procedure within the same day.
No. Cosmopolite works exclusively with commercial, business-to-business claims across Europe. B2B collection runs on different law and different economics than consumer collection, and we stay in the lane we know.
Yes. Every file is visible on the Haka AI portal in real time: collector activity, debtor responses, and payment status.
Everything below is the long read: what a European collection agency actually does, how to judge one before you sign, what EU law already grants you regardless of which country your debtor sits in, the smaller markets most agencies skip, and when placing a file is the wrong call.
A European debt collection agency recovers past-due commercial invoices from debtors anywhere on the continent. The work has four layers. First, verification: confirming the debtor still exists as an active entity, where it operates, and whether it can pay. Then amicable pressure: demands, calls, and negotiation carried out in the debtor's own language by collectors established in that market — the difference between a notice that gets read and a letter that gets ignored. Then escalation: if the debtor doesn't respond, local attorneys use whatever fast-track instrument that jurisdiction offers — a payment order, an injunction, a notarial procedure — to convert the invoice into an enforceable judgment. Finally, enforcement and transfer: converting the judgment into cash and wiring it to you.
The creditor deals with one point of contact and one dashboard across all 30+ jurisdictions. The alternative — sourcing a law firm in every debtor country and coordinating them yourself — produces the same legal steps at hourly rates, with the coordination burden sitting on your desk.
Four checks separate a serious pan-European agency from a broker reselling other firms' work. Ask where the collectors actually sit: real coverage means people established in the debtor's country, not a single office claiming to "cover" thirty jurisdictions by phone. Get the fee in writing before you place anything, including what happens on failure and who covers legal costs if the file goes to court. Ask how you'll track the file across borders — a live portal beats waiting on email updates from a correspondent network you can't see. And ask specifically about the smaller markets: an agency that only knows Germany, France, and the UK isn't equipped for a debtor in Tallinn or Nicosia, however confident the pitch sounds.
Reviews at scale outweigh testimonials. A pattern repeated across tens of thousands of rated cases is hard to fake.
Every B2B creditor in the EU starts from a stronger position than most realise. Directive 2011/7/EU on late payment entitles you to statutory interest at the ECB reference rate plus 8 percentage points, automatically, from the day after the contractual due date — no demand, no court order required — plus a fixed €40 recovery cost per invoice, also automatic. These rights are non-waivable in B2B contracts. For cross-border claims, the European Payment Order (Regulation 1896/2006) offers a single uniform procedure valid in every participating member state — file once, enforce anywhere — with the sole exception of Denmark, expressly excluded under Article 2(3) of the regulation. Once you hold a judgment from any EU member state, Brussels I Recast (Regulation 1215/2012) makes it automatically enforceable across the rest of the Union without exequatur proceedings, and the EAPO (Regulation 655/2014) can freeze a debtor's bank account pre-judgment, ex parte, anywhere in the EU.
Outside the EU — the UK, Switzerland, Ukraine — the instruments change but the logic holds: a documented debt and a correctly filed local claim, not a debtor who happens to be interestingly wrong.
Nine European markets rarely get a dedicated page anywhere — not because the debt is uncollectible, but because most agencies don't bother building local relationships there. We do.
English-model civil procedure, 6-year limitation, summary judgment on undefended claims.
Cyprus page →Notarial payment orders via MOKK — fully electronic, no lawyer required to file.
Hungary page →One of the EU's most digitised court systems — filing and enforcement both run online.
Estonia page →Platebí rozkaz payment orders and private judicial executors with direct bank access.
Czech Republic page →Commercial courts in unoccupied regions remain operational, with electronic filing available. We assess viability case by case.
Ukraine page →French-model civil procedure. High-value, discreet commercial disputes are the norm.
Monaco page →Payment order procedure (διαταγή πληρωμής) available for liquid, documented commercial debts.
Greece page →Small market, high-value B2B and financial-sector claims; French-model procedure.
Luxembourg page →A distinct legal system from England and Wales — Simple Procedure for smaller commercial claims.
Scotland page →Honesty costs less than a wasted placement. If your debtor is already in insolvency proceedings anywhere in Europe, standard collection isn't the right tool: the file belongs with an insolvency practitioner who can file your claim, and no pressure recovers what the law doesn't already grant. If the debtor disputes the quality or delivery of what was sold, and that dispute is substantive rather than tactical, the file is a legal dispute, not a collection — treating it as one wastes months. And if the debt has passed the applicable limitation period — as short as 3 years in some jurisdictions — no collector brings it back.
Everything else — debtors who've gone quiet, moved, restructured, or simply assume distance protects them — is exactly what a European collection agency exists for. Place the file: the free case review will tell you which category it's in.
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