A professional B2B collection agency operates as a structured recovery machine with defined processes at every stage.
The creditor submits the claim with supporting documentation: contract, invoices, delivery proof, correspondence, and any debtor responses. The agency verifies the claim's validity, checks the statute of limitations, and assesses the debtor's creditworthiness.
The claim is assigned to a collector with expertise in the debtor's jurisdiction and language. For international agencies, this means routing a German claim to a German-speaking collector with Mahnverfahren experience, or a Brazilian claim to a Portuguese-speaking collector familiar with protesto procedures.
Demand letters, phone calls, and negotiation. The objective: recover the debt without court proceedings. Professional agencies achieve 50-70% recovery at this stage for claims under 12 months old. Duration: typically 30-90 days.
If amicable collection fails, the agency escalates to legal proceedings through local partner law firms or in-house legal teams. This includes fast-track payment orders, full litigation, and enforcement.
Throughout the process, the creditor receives status updates through a case management portal showing claim status, actions taken, debtor responses, and next steps.
Our debt recovery agency with over 21 years of experience provides: Business to Business Collections Services, Legal Debt Collections and worldwide Skip Tracing services.
