Choosing a debt collection agency is a vendor decision with direct P&L impact. The right agency recovers money you'd otherwise write off. The wrong one wastes time, money, and statute of limitations.
Contingency (no cure, no pay) at 15-25% for amicable collection aligns incentives. Fixed-fee models generate revenue regardless of recovery. Hourly billing for amicable collection is a red flag.
Ask: what is your specific collection strategy for the debtor's country? If the answer is generic, the agency doesn't know the jurisdiction. Each country has an optimal path — Mahnverfahren, IOS, monitorio, statutory demand — and the agency should name it.
Native-speaking agents in the debtor's country produce 3-5x the response rate of translated letters. Verify: does the agency have its own staff or does it outsource to unknown local firms?
Request recovery rates by jurisdiction, claim age, and value. An agency that's been collecting for 25 years with documented results is fundamentally different from a startup with a multilingual website.
Real-time case management portal, automated status reporting, and document management. You should be able to see every action taken on every claim at any time.
Our debt recovery agency with over 21 years of experience provides: Business to Business Collections Services, Legal Debt Collections and worldwide Skip Tracing services.
