Choosing a commercial debt recovery agency is a vendor selection problem, and the eight questions a CFO asks before signing matter more than the sales pitch.
A legitimate agency should be able to produce proof of licensing in every jurisdiction it operates in, and a CFO should ask for it directly rather than take a website claim at face value.
A pure contingency fee aligns the agency's incentive with the creditor's, while flat retainer or hourly models do not, which is why contingency remains the standard for straightforward commercial placements.
Agencies that push for upfront payment on standard files, avoid specifics about their compliance process, or can't explain their escalation timeline are the ones most likely to underperform or expose the creditor to liability.
Everything covered in this video, in full written form, in the complete article.
Read the full guideCommercial debt recovery agencies compared: licensing, fees, red flags, and the eight questions every CFO should ask before signing a placement contract.